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Module 1

Personal Responsibility

Ensure you complete all of the elements of the training,

follow the exercises below in a step by step order.

You can pause this module and revisit anytime by using the topic buttons.

1 Personal Responsibility
Stage 1

Personal Responsibility

Click play to listen to the audio instructions before beginning the activity. 

Personal Responsibility IntroductionClick Play
00:00 / 00:28

Stage 2: Activity


Click Start Now.

 

Then, once you have completed the task to the left, listen to the below explanation. 

Personal& Employer Responsibility
00:00 / 00:46

Every member of staff has a legal responsibility to work safely, including by...

Please move onto the next activity.

Stage 3: Activity


Click Start Now.

Then, once you have completed the task to the left, watch the video below. 

2 Risk Assessment

Risk Assessment
Risk IntroductionClick Play
00:00 / 00:18

Click play to listen to the audio instructions before beginning the activity. 

3 Vigilance

Vigilance

Click play to listen to the audio instructions before beginning the activity. 

Introduction to VigilanceClick Play
00:00 / 00:44

‘The action or state of keeping careful watch for possible danger or difficulties’.

Stage 4: Understanding that vigilance is an important part of your responsibility actively working as a team (customer service staff and security officers) to anticipate increased risk, spot suspicious behaviour and take the necessary action.
 

Click Start Now.

VigilanceClick Play
00:00 / 00:55

4 Deter

Stage 5: The next part of the training is extremely important. Please watch the below video closely.

Deter

To Recap...

 Recognize: ‘On the spot’ risk assessment         

Suspicious Behaviour

Absence of the NORMAL or Presence of the ABNORMAL

Report it !!!!!!!!

As part of their robbery plan most robbers will have paid at least one visit to the target premises gathering information (hostile recognisance) such as security measures, staff vigilance and location of the valuables. So being vigilant and observant combined with attentive customer service is an excellent deterrent.

Anticipate: Longer term risk assessment

When there will be ‘hot spots’ in other words when risk increases for example, opening and closing, deliveries, outside contractors and push-in or tailgating methodology.  Routine and predictability are friends of the robber(s) therefore it is imperative that extra vigilance is applied.  If you think that the operating procedures can be improved then flag it up with your manager or safety & security manager, it’s your responsibility and ultimately your safety.

 

Instinct:  Is nature’s defence mechanism therefore do not ignore feelings report them.

 

Deter: There are no guarantees but by being enthusiastic and committed to vigilance in other words   ‘GOOD HOUSEKEEPING’ is likely to deter potential robbers because you will not be seen as a ‘soft target’- make it too difficult for them!

Congratulations on completing

Module 1 of your training!

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