1 Personal Responsibility
Stage 1
Click play to listen to the audio instructions before beginning the activity.
Stage 2: Activity
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Then, once you have completed the task to the left, listen to the below explanation.
Every member of staff has a legal responsibility to work safely, including by...
Please move onto the next activity.
Stage 3: Activity
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Then, once you have completed the task to the left, watch the video below.
2 Risk Assessment
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3 Vigilance
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‘The action or state of keeping careful watch for possible danger or difficulties’.
Stage 4: Understanding that vigilance is an important part of your responsibility actively working as a team (customer service staff and security officers) to anticipate increased risk, spot suspicious behaviour and take the necessary action.
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4 Deter
Stage 5: The next part of the training is extremely important. Please watch the below video closely.
To Recap...
Recognize: ‘On the spot’ risk assessment
Suspicious Behaviour
Absence of the NORMAL or Presence of the ABNORMAL
Report it !!!!!!!!
As part of their robbery plan most robbers will have paid at least one visit to the target premises gathering information (hostile recognisance) such as security measures, staff vigilance and location of the valuables. So being vigilant and observant combined with attentive customer service is an excellent deterrent.
Anticipate: Longer term risk assessment
When there will be ‘hot spots’ in other words when risk increases for example, opening and closing, deliveries, outside contractors and push-in or tailgating methodology. Routine and predictability are friends of the robber(s) therefore it is imperative that extra vigilance is applied. If you think that the operating procedures can be improved then flag it up with your manager or safety & security manager, it’s your responsibility and ultimately your safety.
Instinct: Is nature’s defence mechanism therefore do not ignore feelings report them.
Deter: There are no guarantees but by being enthusiastic and committed to vigilance in other words ‘GOOD HOUSEKEEPING’ is likely to deter potential robbers because you will not be seen as a ‘soft target’- make it too difficult for them!